Once an item is ordered and paid for, please allow 1-4 business days for your order to ship, unless otherwise noted in the product description. Remember, a lot of our products are handcrafted items so they are at the peak of freshness when you get them! This can include making, infusing, bottling, labeling, and shipping. Some of the products that are handmade take a little longer to make than mass-produced ones. Let us know if you need an item by a specific date and we will always make it a priority to try to accommodate your needs.
For U.S. Orders: We primarily ship through USPS. After leaving our studio USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
We really want to know if you have any problems whatsoever with your order (not received, not what you were expecting, wrong/incorrect order, etc.) Please, please, please contact us so that we can make it right for you. As our customer, our priority is to make sure you are completely satisfied. We want you to be happy and will always do our best to resolve any situations that arise.
Always keep in mind that a lot of the products you are buying are 100% natural and handcrafted, so variations do exist from batch to batch (example: slightly different color or scent).
Damaged Item: If you receive a damaged item, contact us immediately at firstname.lastname@example.org. We are happy to replace any damaged items that are reported within 48 hours of delivery. A photograph of the damage/defect is required.
*Please know that we do not offer replacements for incorrect addresses or shipments shown as "delivered" in tracking update. If a shipment was sent to an incorrectly entered address, the cost to reship is the recipient’s responsibility.