Question 1

Are your products natural and non-toxic?

Accepted Answer

Yes. All of our products are made with thoughtfully sourced, plant-based ingredients and are free from parabens, phthalates, formaldehyde donors, and other harsh additives. We focus on clean formulations that are effective, gentle, and safe for everyday use.

Question 2

Are your products vegan and cruelty-free?

Accepted Answer

Absolutely. All Olive Branch Wellness products are 100% vegan and cruelty-free. We never test on animals and do not use animal-derived ingredients.

Question 3

Do you make everything in-house?

Accepted Answer

Many of our products—including soaps, oils, scrubs, and skincare—are hand-crafted in small batches by our team. This allows us to maintain quality, freshness, and consistency while continuously refining our formulas. We also carry other non toxic brands that align with our values and beliefs

Question 4

Are your products safe for sensitive skin?

Accepted Answer

Our formulations are designed with sensitive skin in mind, but everyone’s skin is different. We always recommend patch testing before full use, especially if you have allergies, sensitivities, or reactive skin.

Question 5

Do your products contain synthetic fragrance?

Accepted Answer

Some products are scented with essential oils, others with skin-safe fragrance blends that are phthalate free, paraben free and free of vanillin. We avoid fragrance oils that contain carcinogens, mutagens, acute toxins, reproductive toxins, and organ toxins. Many of are products, especially face care products come completely unscented. We clearly label each product so you can choose what works best for you.

Question 6

Can I use your skincare if I’m pregnant or nursing?

Accepted Answer

Many of our products are gentle and pregnancy-friendly, but because individual needs vary, we recommend consulting your healthcare provider before use—especially with products containing essential oils.

Question 7

How long do your products last?

Accepted Answer

Because our products are made in small batches and without harsh preservatives, we recommend using them within 6–12 months of opening for best freshness and performance. Always store in a cool, dry place.

Question 8

Do you offer refills?

Accepted Answer

Yes! We love reducing waste. Select products are available through our refill program in-store, allowing you to reuse your packaging and save a little money while doing something good for the planet.

Question 9

Can you help me choose the right products for my skin?

Accepted Answer

Definitely. Our team is happy to help—whether in person or online. We also offer customized experiences like our Face Bar and skincare consultations to help you find what truly works for you.

Question 10

Do you accept returns or exchanges?

Accepted Answer

Due to the nature of personal care products, we cannot accept returns once opened. If there’s an issue with your order, please reach out—we’ll always do our best to make it right.

Question 11

Where are you located?

Accepted Answer

We’re proudly based in Decatur, Georgia, serving our local community and shipping clean beauty nationwide.

Question 12

Do you ship?

Accepted Answer

Yes! We ship within the U.S. Orders are typically processed within 3–5 business days. You’ll receive tracking information as soon as your order ships.

Question 13

Still have questions?

Accepted Answer

We’re always happy to help. Reach out via email, DM us on social media, or stop by the shop—we’re real people who genuinely care about your wellness journey and the customer service you receive from our team.

FAQ

Frequently asked questions